CX SUMMIT

CX Summit is an annual event as part of the CX Transformation program which invites internal guests of Telkom Group management, external invitations, and corporate customers. This event was filled by the Telkom Group Board of Executives and external speakers from various companies with diverse backgrounds. It designed to give insights and understanding on how to better reach the future of transformational CX.

It will provide guidance for attendees to shape their organization’s CX strategies in order to be able to drive the best customer experience like never before through embrace disruption and changes in the customer environment.

ARTICLES

of CX Summit

CX SUMMIT 2020: Sustaining Business by Delivering CX Excellence in The New Normal Era

Jakarta - Direktorat Digital Business kembali melaksanakan CX Summit 2020 bertemakan “Sustaining Business by Delivering CX Excellence in The New Normal Era” pada hari Kamis-Jumat (10-11/12). Acara CX Summit kali ini dihadiri secara virtual oleh 576 peserta dari...

EVP TR 2 Tampil Memukau Pada Event CX Summit 2019

Jakarta - EVP TR 2 Teuku Muda Nanta menjadi salah satu narasumber pada event bergengsi yakni “CX SUMMIT 2019” dengan tema “Delignting Your Customers Through Digital Experience Like Nener Before” yang diselenggarakan oleh Telkom Indonesia, Telkom Digital Solution dan...

CX SUMMIT 2019: Bahagiakan Pelanggan Melalui Pengalaman Digital Terbaik

Jakarta - Di era revolusi industri 4.0, ketika semua aktivitas dilakukan melalui pertukaran data, berbagai perusahaan mencoba untuk membuat formula demi meningkatkan efektifitas menggunakan teknologi digital. Munculnya teknologi digital mengubah cara kerja diberbagai...
Case study: Building a customer-centric B2B organization

Case study: Building a customer-centric B2B organization

Customer experience (CX) is an increasingly important strategic topic in the boardrooms of B2B companies in China and throughout the world. Despite the rapid development of the previous decades, the “growth first” principle of Chinese enterprises sometimes implies...

Maersk : Improved Net Promotor Score

Maersk : Improved Net Promotor Score

Maersk Line is the largest container shipping company in the world with over 500 vessels and 25,000 employees operating out of 325 offices in 125 countries. We helped them improve their Net Promoter Score (NPS)* by 40 points in only 30 months, which led to a 10%...

EVP TR 2 Tampil Memukau Pada Event CX Summit 2019

EVP TR 2 Tampil Memukau Pada Event CX Summit 2019

Jakarta - EVP TR 2 Teuku Muda Nanta menjadi salah satu narasumber pada event bergengsi yakni “CX SUMMIT 2019” dengan tema “Delignting Your Customers Through Digital Experience Like Nener Before” yang diselenggarakan oleh Telkom Indonesia, Telkom Digital Solution dan...

Next CX Summit Event

We’ll immediately inform you for the next event, so don’t worry about missing it!

event

CX Summit 2019

Telkom CX Summit is an annual event from Probis CX Transformation. We expose Telkom Group Digital Customer Experience Transformation Program to associates and customers, with the theme “Delighting your customers through digital experience like never before”.

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