CX FORUM

Customer Experience Forum is an Internal Telkom Group event by inviting Senior Management Leaders within the Telkom group. This internal quarterly event is held as part of the Customer Experience Transformation program that has been launched by Telkom since 2017. It aims to increase understanding of the CX importance, sharing the CX program, and implementing CX.

In this event, the management also identifies deficiencies in both products and business processes so that it can be analyzed and they can made continuous improvements, which hopefully will increase the value of Telkom Group products for existing and prospective customers.

ARTICLES

of CX Forum 

TelkomGroup Adakan CX Forum Triwulan-1 2020: Delivering WOW Customer Experience to Strengthen Market Leadership

Jakarta – “Delivering WOW Customer Experience to Strengthen Market Leadership” merupakan tema CX Forum Triwulan-1 2020 yang dilaksanakan pada Rabu-Kamis (5 –6/2). Deputy EVP CX & Digitalization BUMN Sri Safitri pada pembukaan acara memaparkan bahwa CX Forum tahun...

Dir DB Saksikan Launching CX Transformation Operationalization Telkom Regional 4 dan Berikan Closing Remarks CX Forum Q3 2019

Yogyakarta - Direktur Digital Busines Faizal Rochmad Djoemadi berkesempatan menyaksikan Launching Customer Experience (CX) Transformation Operationalization Telkom Regional 4 sekaligus memberikan Closing Remarks pada Customer Experience (CX) Forum, Jumat (23/8). CX...

CX Forum TW – II 2019: Kolaborasi untuk Embracing Best In Class Customer Experience TelkomGroup

Jakarta – "Achieving Healthy Growth and Profitability by Embracing Best In Class Customer Experience" merupakan tema CX Forum TW – II 2019 atau kegiatan CX Forum keempat yang telah dilaksanakan sebelumnya pada Maret 2019. Customer Experience Forum (CX Forum) adalah...

Dir WINS dan Dir DSP Buka CX Forum TW – 1 2019, Kolaborasi untuk Delivering Best Customer Experience TelkomGroup

Jakarta – Achieving Healthy Growth and Profitability by Delivering Best Customer Experience merupakan tema CX Forum TW – 1 2019 atau kegiatan CX Forum ketiga yang telah dilaksanakan sebelumnya di bulan Oktober 2018. Customer Experience Forum (CX...

Customer Experience Bukan Hanya Sekadar Jargon

Lantai 6 Gedung Telkom Landmark Tower Jakarta, Selasa-Rabu (10-11/7). CX Forum terselenggara atas kerja sama Sub Direktorat Human Capital Development FU HCM dan Satgas CX Transformation FU DSP dengan mengambil tema “Delivering Best in Class CX Trough a Digitized...

Telkom Group CX Forum Triwulan-1 2020 : “Delivering WOW Customer Experience to Strengthen Market Leadership”

Jakarta – “Delivering WOW Customer Experience to Strengthen Market Leadership” merupakan tema CX Forum Triwulan-1 2020 yang dilaksanakan pada tanggal 05 – 06 Februari 2020. Sri Safitri (Deputy EVP CX & Digitalization BUMN) pada pembukaan acara memaparkan...
Case study: Building a customer-centric B2B organization

Case study: Building a customer-centric B2B organization

Customer experience (CX) is an increasingly important strategic topic in the boardrooms of B2B companies in China and throughout the world. Despite the rapid development of the previous decades, the “growth first” principle of Chinese enterprises sometimes implies...

Maersk : Improved Net Promotor Score

Maersk : Improved Net Promotor Score

Maersk Line is the largest container shipping company in the world with over 500 vessels and 25,000 employees operating out of 325 offices in 125 countries. We helped them improve their Net Promoter Score (NPS)* by 40 points in only 30 months, which led to a 10%...

Next CX Forum Events

We’ll immediately inform you for the next events, so don’t worry about missing it!

event

CX Forum 2020

“Delivering WOW Customer Experience to Strengthen Market Leadership” is the theme of the Quarterly CX Forum 2020 which will be held on 05 – 06 February 2020.

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