Maersk : Improved Net Promotor Score

Maersk : Improved Net Promotor Score

Maersk Line is the largest container shipping company in the world with over 500 vessels and 25,000 employees operating out of 325 offices in 125 countries. We helped them improve their Net Promoter Score (NPS)* by 40 points in only 30 months, which led to a 10%...
The Future of CX is in For Profound Change

The Future of CX is in For Profound Change

There is a fundamental shift in how brands manage CX and their customers due to an explosion of technologies and more progressive organizational and operating models. The future of CX will be far different and far more powerful. CX leaders and teams will need to...